AISH Benefits Administration Program

Additional information

• AISH money is deposited in your account at the Public Trustee's office on either the third or fourth last working day of the month. This is the same day that your rent, room & board, etc. is sent out.
• When you first enroll in the program, it can sometimes take up to two weeks to have your bank information confirmed. This may cause a cheque to be generated for the initial payments instead of them being deposited directly to your bank account.
• Please be advised that it takes at least two banking days for monies to be transferred from the Office of the Public Trustee to your account.
• If, according to your Instruction Sheet, you will be receiving weekly deposits into your account, you have the option of receiving these payments on Tuesdays, Wednesdays or Fridays. If you will be receiving weekly deposits to your account it may take up to one week to make the first weekly deposit. In the event this is a problem, please have your Primary Contact Person contact Linda Kennedy at (780) 427-2744 to discuss arrangements that can be made during this first week in the program.
• The Public Trustee's Office only administers AISH monies in this program. This program does not receive any other pensions, C.P.P. or GST.
• If you wish your utilities to be paid through the program, the Public Trustee's office sends a form letter to the utility companies redirecting the billings to their office. Each month, when the bills are received they will be paid through the Office of the Public Trustee. The Trustee cannot pay a bill if they do not receive it.
• Damage deposit refunds that were initially paid out of your AISH funds should be returned to your account at the Public Trustee's office for your benefit and not directly to you.
• Utility deposit refunds that were initially paid out of your AISH funds should be returned to your account at the Public Trustee's office for your benefit.
• If you are on a pre-authorized bank withdrawal plan with a utility company, the utility company requires a signed note from you that this plan be cancelled so that the Public Trustee can pay the bill directly.
• The Public Trustee only has the ability to deposit money to your bank account. They cannot pay bills etc. out of your personal bank account. If this needs to be done it should be taken care of by you and the Primary Contact Person.
• The Public Trustee's Office does not charge fees on these accounts.