Video Help
What operating system do
I need to use the Video Player?
The Windows Media Player is supported on a variety of operating systems.
- Windows 98 Second Edition
- Windows Millennium Edition
- Windows 2000
- Windows XP Home Edition
- Windows XP Professional
This Video Player is not supported by Mac operating systems at this time. If you use a Mac, you can view video in the Windows Media player that you have, however, you will not be able to use the video player's features.
What browsers can I use to use the Video Player?
You need to have Internet Explorer 5.0 and above to use the Video Player. We recommend that you upgrade your browser to Internet Explorer 6.0 so that you may view video on this site. Click here to update your browser.
This Video Player is not supported by the following browsers:
- IE 4 and below
- Netscape 4.x, Netscape 6.2, Netscape without Window Media Player plugin installed. We highly recommend that you upgrade your browser to Netscape 7.1, as it comes with Window Media plugin and will allow you to view video on this site.
What version of Windows Media Player do I need?
You need to have Windows Media Player 7.1 or above to use the Video Player.
This Video Player does not support Windows Media Player 6.4. Also, QuickTime is not supported at the moment. If you would like this formats in future, please contact us with your suggestion.
To download the newest Window Media Player, click here.
The video displays like a slide show. How can I fix this?
Select the Low video version to improve the video playback performance.
The videos that you are watching are sent, or streamed, to your computer over the Internet. The speed at which these files can be streamed varies depending on your computer's "bandwidth". So, if you have a high bandwidth connection (i.e. cable or DSL), your computer can receive streaming video at a higher speed than a user with low bandwidth (i.e. modem / ISDN) connection. A user with high bandwidth can receive larger, better quality video stream, while user with a lower bandwidth may receive the video as a slide show or choppy if they cannot receive the full video stream.
Another possibility is you may be experiencing problems due to bandwidth congestion. If the problem persists, we also recommend checking back at a time when your internet service provider may experience less congestion to see if there is an improvement.
Why is the Video Player page cut off by my monitor?
The bottom of the Video Player may appear cutoff if your computer's screen resolution is set to 800x600 pixels or less.
The Video Player displays but nothing happens?
If you are unable to watch video in the Video Player:
- Verify that you meet the system requirements (operating system, browser and Windows Media Player) as outlined above.
- If you meet the system requirements but still have difficulty accessing, we recommend you disable any ad or pop up blocking software tools that you may have installed and try again.
I cannot hear the audio. How can I fix this?
To be able to hear the audio on videos, you must have a working sound card and your computer speakers turned on with the volume set at an appropriate level. If you still receive video without audio, verify that your system audio works by playing another audio application and/or checking your speaker and headphone wires.
The audio sounds like chipmunks - too fast. How can I fix this?
Updating your sound card's driver might take care of this problem. If you need assistance with getting the latest version of your sound card driver, contact the card manufacturer.
What speed does the video play at?
The videos that you are watching are sent, or streamed, to your computer over the Internet. The speed at which these files can be streamed varies depending on your computer's "bandwidth". In other words, if you have a high bandwidth connection (i.e. cable, DSL, T1/LAN connection), your computer can receive streaming video at a higher speed than a user with low bandwidth (i.e. modem / ISDN) connection.
The video on this site is streamed at 2 different rates to allow for
the best quality for your bandwidth.
